Terms and Conditions

      Return and Refunds

• At Fire Your Laser, we take pride in our laser engraved items, laser cut products, and resin jewelry. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase. 

   Eligible Items

• - Non-customized laser cut items in original condition
• - Standard resin jewelry pieces (non-custom designs)### Return Timeline
• - Returns must be initiated within 14 days of receiving your order
• - Items must be received by us within 21 days of delivery
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• ### Condition Requirements
• - Items must be unused and in original condition
• - Products must be in their original packaging
• - All tags and protective coverings must be attached
• - Items must be free from wear, damage, or alterations
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• ## Custom Orders
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• ### Custom Product Policy
• - Custom laser engraved items cannot be returned unless defective
• - Personalized designs and made-to-order items are non-refundable
• - Custom resin jewelry pieces are non-returnable
• - We will work with you to resolve any issues with custom orders
• 
  
• ### Defective Custom Items
• If your custom item arrives defective or significantly different from the approved design:
• - Contact us within 48 hours of delivery
• - Provide clear photos of the defect
• - We will offer repair, replacement, or refund at our discretion
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• ## Refund Process
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• ### Accepted Returns
• For accepted returns, we will:
• - Inspect the returned item within 2 business days of receipt
• - Process refund within 5 business days after inspection
• - Refund the original payment method
• - Original shipping costs are non-refundable unless we made an error
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• ### Refund Methods
• - Credit/debit card purchases: 3-5 business days to process
• - PayPal payments: 2-3 business days to process
• - Store credit available upon request
• 
  
• ## Exchange Process
• 
  
• ### Standard Items
• - Exchanges are available for non-custom items
• - Must be requested within 14 days of delivery
• - Original shipping fees apply to exchanged items
• - Customer is responsible for return shipping costs
• 
  
• ### Size/Color Variations
• - Size exchanges available for standard jewelry pieces
• - Color variations must be available in current stock
• - Additional charges may apply for upgraded items
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• ## Damaged Items
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• ### Shipping Damage
• If your item arrives damaged:
• - Take photos of the damaged package and product
• - Contact us within 24 hours of delivery
• - Keep all original packaging for claim purposes
• - We will arrange return shipping at our expense
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• ### Manufacturing Defects
• For items with manufacturing defects:
• - Document the defect with clear photos
• - Contact our customer service team
• - We will cover return shipping costs
• - Replacement or refund will be processed promptly
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• ## How to Return
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• 1. Email info@fireyourlaser.com with:
•    - Order number
•    - Photos of the item
•    - Reason for return
•    - Preferred solution (refund or exchange)
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• 2. Wait for our return authorization and instructions
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• 3. Package your return:
•    - Use secure packaging
•    - Include original packing slip
•    - Add return authorization number
•    - Ensure item is well-protected
• 
  
• 4. Ship to:
•    Fire your Laser
•    59 The Green
•    Lydd
•   Kent
•  TN29 9EY
• 
  
• 
  
• ## Non-Returnable Items
• 
  
• - Custom engraved or personalized items
• - Made-to-order pieces
• - Items marked as final sale
• - Used or damaged products
• - Items without proof of purchase
• - Products without original packaging
• 
  
• ## Contact Us
• 
  
• For any questions about returns or refunds:
• - Email info@fireyourlaser.com
• We aim to respond to all inquiries within 24 business hours.

• ## Policy Changes
• 
  
• We reserve the right to modify this policy at any time. Changes will be posted on our website and will apply to purchases made after the posting date.